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FAQ – Frequently Asked Questions
Welcome to the mySecretKey FAQ section. Here you'll find answers to the most important questions about ordering, shipping, payment, and our products. We want your shopping experience to be straightforward, discreet, and trustworthy – from your initial inspiration to the moment your package arrives.
We know that unusual fashion, fetish fashion, and special outfits can often raise questions: about fit, materials, care, or even shipping. That's precisely why we've compiled this section for you – clear, transparent, and honest. Our goal is to give you peace of mind and provide you with all the important information quickly and clearly.
Should you still not find something or require personal advice, you can contact us directly at any time. Behind mySecretKey are real people who are happy to help you – discreetly, respectfully, and without complications.
🛒 Ordering & Process
How do I order from the shop?
Answer Description
Simply add your desired items to your shopping cart and follow the checkout process. Once completed, you will automatically receive an order confirmation via email.
Can I change or cancel my order afterwards?
As long as your order hasn't been shipped, we'll try to make changes or cancellations possible. Please contact us as soon as possible if you need to do so.
Do I need a customer account?
No, you can also order as a guest. However, a customer account offers advantages such as faster ordering and an overview of your previous purchases.
📦 Shipping & Delivery
How long does shipping take?
Delivery typically takes 2-5 business days within Germany. For other European countries, delivery takes 7-10 days.
Are my orders packaged discreetly?
Yes, absolutely! We attach great importance to discretion. All orders are shipped in neutral packaging, without logos or indications of the contents.
Will I receive shipment tracking information?
Once your order has been shipped, you will receive a shipping confirmation with a tracking link.
💳 Payment
Which payment methods are accepted?
We accept various payment methods, including credit cards (Visa, Mastercard), PayPal, Klarna (invoice & installment payment) and other secure payment options.
Is my payment secure?
Yes. All payments are processed via encrypted connections and verified payment providers.
👗 Products & Sizes
How do I find the right size?
Many articles include size charts or fit information. If you're unsure, feel free to contact us anytime – we're happy to help.
Are the product images true to life?
We take care to present our products as realistically as possible. However, colors may vary slightly depending on the screen.
For which occasions are your outfits suitable?
Our styles range from clubwear, gothic fashion and fetish wear to sex-positive outfits for parties, events or special evenings.
🔄 Returns & Complaints
Can I return items?
Yes, you can return unworn items within the statutory cancellation period. Please see our cancellation policy for details.
What do I do if an item is defective or incorrect?
If something is wrong, please contact us with your order number and, if possible, photos. We will find a solution quickly.
💬 Contact & Support
How can I reach you?
You can contact us anytime via the contact form or by email. We usually reply promptly.
Do you also offer personal consultations?
If you have any questions about styles, sizes or combinations, we will of course be happy to assist you personally.
Should you wish to have an on-site consultation, please contact us – we will gladly make that possible for you.
Vouchers
How long is my voucher valid for?
Your voucher is valid for 3 years, calculated from the end of the year in which you purchased it.
Can I give the voucher to someone else?
Yes! Our vouchers are fully transferable .
How do I get my voucher?
After your purchase, you will receive an immediately usable digital voucher via email . If you wish, you can also print or forward the code.
Can I redeem multiple vouchers at the same time?
Yes. You can combine as many vouchers as you like in one order.
What happens to remaining credit?
It will remain and can be used for your next order.
Can I have my remaining balance paid out?
No, a cash payout is not possible.
What happens if I lose the voucher code?
We cannot replace lost codes. Therefore, please keep the code safe.
Can I return or cancel a voucher?
For digital vouchers: The right of withdrawal expires upon provision of the code, provided you have agreed to this beforehand during checkout.