FAQs
What sizes do you offer?
We offer a wide range of sizes to ensure everyone can find the perfect outfit. For detailed size information, please see our size chart on the product page.
Are the handmade items exactly as shown?
The "Katiemade things" accessories are lovingly handcrafted – each piece is unique. I'm happy to create custom designs upon request. Please note: "Katiemade things" means everything is handmade, and there may always be slight deviations from the illustrated samples. These are not standardized catalog items, but rather unique, one-of-a-kind pieces (unikaties 🙂) with their own personality.
How long does shipping take?
Delivery time depends on your location. In Germany, the standard delivery time is usually 2-5 working days. International delivery times may vary. For more detailed information, see our shipping policy.
Can I return or exchange my order?
Yes! If an item does not fit or does not meet your expectations, you can return or exchange it within 14 days of receipt. Please see our return policy for further details.
Are my orders packaged discreetly?
Yes, absolutely! We attach great importance to discretion. All orders are shipped in neutral packaging, without logos or indications of the contents.
Which payment methods do you accept?
We accept various payment methods, including credit cards (Visa, Mastercard), PayPal, Klarna (invoice & installment payment) and other secure payment options.
How can I contact you?
You can contact us anytime via email (shop@mysecretkey.de). Our customer service will be happy to help you!